Heather has over 20 years experience as a performance consultant, trainer, curriculum and instructional designer, facilitator and manager. Her current focus is on providing instructional design, facilitation skills training and facilitator coaching. Heather has designed and developed a wide variety of training courses and materials relevant to suit the needs of several clients in the private sector. Her strengths include her interpersonal skills and her ability to communicate effectively across all levels in an organization which she demonstrates with skilled leadership in all projects she undertakes.
Heather has a Certificate in Adult and Continuing Education from the University of Victoria, CTT+ Certification from the Computing Technology Association (IL, US) and Instructor, Developer & Specialist Certificates in the Master Trainer Program (TELUS Communications Inc.).